Technical Support Engineer

Working Hours :
Monday to Friday, 09 : 00 - 17 : 30

Job Type :
Full-time, permanent

Salary : £28,000-£35,000 DOE

Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.

This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.

• Provide efficient, high-quality remote technical support to end users
• Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and configure Windows 11 devices and mobile devices
• Diagnose and resolve issues including mail flow, security, and client configuration
• Accurately document faults, fixes, and technical procedures
• Ensure cyber security best practices are consistently followed
• Take full ownership of support tickets through to resolution

Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, One Drive, Wo...