Application Support Analyst

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Are you ready to make a difference? At Gallagher Bassett, we’re looking for an IT Application Support Specialist to join our team. You’ll play a vital role in ensuring our Claims Management Systems run smoothly, helping us deliver exceptional service to our clients. If you’re passionate about technology and problem-solving, this could be the perfect role for you.

In this role, you’ll be the go-to person for supporting our Claims Management Systems. You’ll work closely with users to resolve system issues, perform checks, and ensure everything runs like clockwork. Using your skills in SQL and data analysis, you’ll investigate and fix problems, keeping our systems stable and efficient. You’ll also collaborate with technical teams to improve our systems, support new releases, and create helpful training materials.

Your work will directly contribute to better claims management and improved service for our clients.

Here’s what you’ll be doing:

• Helping users by resolving system issues and answering queries.
• Monitoring system performance and ensuring everything works as it should.
• Working with teams to implement system updates and improvements.
• Creating clear and useful documentation and training resources.
• Promoting best practices and finding ways to improve processes.

Here’s what you’ll bring to the role:

• Experience in application support or IT customer service.
• Knowledge of SQL for analysing data and solving issues.
• Skills in Microsoft Excel
  , including lookups, pivot tables, and data validation.
• Experience using Share Point for documentation and training.
• The ability to explain technical issues in simple terms.
• Confidence in delivering training using Microsoft Teams.
• A keen eye for detail and the ability to manage multiple tasks.

It’s a bonus if you have:

• Experience with claims, insurance, or financial services systems.
• Knowledge of ITIL methodologies or an ITIL Foundation Certification.
• Familiarity with tools like Pro Mapp and process mapping.

At Gallagher Bassett, we’re united by a commitment to growth and excellence. We provide tailored insurance solutions and effective risk management strategies. Join us and be part of a global leader making a difference worldwide.

If this sounds like the role for you, apply now and join our dynamic team.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Disc…