Passive Fire Operative

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

£36,715 - £38,647 per year

40 hours per week

We are looking for 4 Passive Fire Operatives to join our team based in Ipswich covering the surrounding region. You will form part of a dedicated team of Fire Operatives and a Supervisor, responsible for carrying out fire passive works i.e. fire doors and fire stopping, repair and installation works in compliance with relevant regulations to ensure the Group's properties are compliant and safe.

• Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to NVQ2 or above in Passive fire works and/or NVQ 2 in carpentry. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Experience of working in a fire and security environment, understanding the British Standards and legislation
• Previous experience working on passive fire works
• Knowledge of analysing passive fire works and implementing effective solutions
• Excellent customer service and communication skills
• Ability to use IT systems, including a smart phone would be advantageous
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK manual driving licence

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £36,715 per annum (rising to £38,647 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – prope

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.