Team Manager - Food

Team Manager - Food - Ipswich Area

Marks and Spencer

As a Team Manager in Food, you will lead a frontline team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a leadership role in a highly competitive retailer, where you will be required to be commercially sharp, operationally resilient, and relentless in your standards.

• Lead and coach a team to deliver consistently under pressure, setting the pace, building capability, and holding high standards.
• Manage sales, standards, availability, and team performance, taking accountability when outcomes do not align with plans.
• Collaborate across departments to deliver a seamless customer experience, fixing problems early with pace and purpose.
• Drive commercial performance by understanding key metrics, translating them into action, and keeping the team laser‑focused on priorities.
• Ensure retail plans and store KPIs are achieved, support transformation initiatives, and maintain great customer service.
• Recruit, develop, and retain talent, providing a positive onboarding experience and continuous coaching.
• Maintain a safe, legal, and high‑quality store environment, including visual merchandising compliance.
• Use data and insights to improve the in‑store experience and operational performance, and deliver operational excellence to maximise product availability.

• Proven ability to lead a retail team and deliver against KPIs.
• Strong understanding of commercial, visual, operational, and people processes and systems.
• Data‑driven mindset with experience using business intelligence to identify opportunities.
• Excellent communication, coaching, and performance management skills.
• Digital fluency and strong proficiency in retail systems.
• Experience implementing change and driving continuous improvement.
• Knowledge of safety, legal, and customer service standards relevant to the role.

• Embed change for lasting commercial impact.
• Own the success of the team, coaching colleagues for performance and growth.
• Use customer feedback and market trends to shape team actions.
• Communicate clearly and timely across all levels.
• Collaborate proactively with stakeholders across the business.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership>
• BIG

We are ambitious about the future of retail and are committed to building diverse and inclusive teams. If you need support or reasonable adjustments during the recruitment process, please let us know.

Mid‑Senior level

Full‑time

Management and Manufacturing – Retail