One Stop - Customer Service Assistant

Overview

One Stop - Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

• Provide excellent customer service, stock shelves, process payments, and help maintain the store’s appearance.
• Serve customers with passion and pride and encourage feedback through the Have Your Say survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to work safely and follow store procedures.
• Participate in seasonal, community and charity events to create a welcoming atmosphere.
• Understand store performance and contribute to delivering profit.
• Adhere to company policies, uphold values, and make everyone feel welcome.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow security procedures and wear safety equipment where available to keep colleagues and customers safe.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
• Maintain a clean, tidy and organized store environment with clear aisles.
• May be asked to run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep staff and store safe and compliant with legal requirements.
• If applicable, duties may include Post Office Local operations, which may require passing a background check.

One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, with friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with a neighbourhood store feel. We’re dedicated to a welcoming environment for customers and colleagues and we’re looking for enthusiastic individuals to join our team.

We welcome discussions about flexible working. We understand people are at different life stages and we’re happy to discuss how we can support you during the application process.

We value our colleagues and offer a wide range of benefits. To explore the full list, please  and scroll to the bottom of our Careers Page.

As a subsidiary of the Tesco Group, One Stop operates as an independent business; benefits offered may differ from those at Tesco.

We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We are Disability Confident Leader (Level
3) and offer reasonable adjustments throughout the recruitment process. For accessibility information, please . We have six colleague networks:
Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, .

Note:

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received early.