ESC Officer

We are looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer (Part-Time). You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

The ESC Officer will work 17 hours per week on a shift system.

The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.

Our main areas of operation deal with;

• Monitoring of closed‑circuit television (CCTV)
• Co‑ordinating response to the Home Emergency Alarms Response Service (HEARS)
• Taking out‑of‑hours calls from members of the public and external bodies.

You will be based at the main Ipswich Borough Council Offices and will be required to work a shift pattern consisting of early, late, and night shifts.

• Early shift –
• Late shift –
• Night shift –

The ESC Officer (Part‑time) will work 17 hours per week which consists of one early, one late and one night shift on a recurring shift pattern. It is therefore evenings, weekends, and Bank Holiday working.

The shift cycle consists of;

• Three shifts consisting of 7.917 hours (1 x early/day off then 1 x late/day off then one night followed by 5 days off. The pattern then repeats itself.
• Once every 10 cycles of this pattern there is a two‑week float period. The first 7 days will have no shift allocations while the second 7 day period you will be required to work either 4 or 5 shifts over the 7 days. This will consist of a mix of early, late and night shifts depending on annual leave and sickness cover required at the time.

PLEASE NOTE Training will take place over a 5‑week period (3 x runs of 6 shifts with 4 days off in between) where you will need to be available for full‑time hours in order to complete the training programme.

You will be enthusiastic and reliable and educated with 5 GCSE’s or an NVQ Level 3 and 2 years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions.

Previous experience in dealing with the public and an excellent ability to operate windows‑based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.

You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence.

An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Debbie Clements on or Aaron Marsh on or via email de or

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role:

Interviews will be held on Tuesday 20th January 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.