Emergency Services Centre Officer

About the Role

We are looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer (Part time). You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

The ESC Officer will work 17 hours per week on a shift system.

The role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations, operating various computer systems, radios, and alarm equipment.

• Monitoring closed‑circuit television (CCTV)
• Co‑ordinating response to the Home Emergency Alarms Response Service (HEARS)
• Taking out‑of‑hours calls from members of the public and external bodies

You will be based at the main Ipswich Borough Council Offices and will work a shift pattern consisting of early, late, and night shifts.

Early shift: 6.30 am – 2.45 pm
Late shift: 2.30 pm – 10.45 pm
Night shift: 10.30 pm – 06.45 am

The ESC Officer (Part‑time) will work 17 hours per week, consisting of one early, one late, and one night shift on a recurring pattern, including evenings, weekends, and bank holidays. The shift cycle consists of three shifts (7.917 hours each) followed by five days off, repeating. Every ten cycles there is a two‑week float period: the first seven days have no shift, the second seven days you will work 4–5 shifts.

Training takes place over five weeks (three runs of six shifts with four days off in between). Full‑time hours are required during training.

You will be motivated, reliable, and educated with 5 GCSEs or an NVQ Level 3 and at least two years of qualitative experience in a related field. You will be able to prioritise and work with your shift partner to find the best solutions.

Previous experience dealing with the public and a strong ability to operate Windows‑based software is essential. A high level of concentration is required whilst on shift to quickly assess and resolve problems.

You ideally have or are willing to study for a Public Space CCTV Surveillance SIA licence. An enhanced DBS disclosure and a Police Vetting Clearance are required.

In addition to a competitive salary (£14,021 – £14,730 plus 15% shift enhancement) we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming and gym membership, cycle purchase scheme, further professional development opportunities, flexible working, hybrid working, an Employee Assistance Programme and excellent colleagues.

Apply on our website by completing the online application for this vacancy. Please note CVs are not accepted.

For more information, call Debbie Clements at or Aaron Marsh at  or email de or .

Closing date: 11.55 pm, 7 January 2026.
Interview date: 20 January 2026.