Family Support Officer

Position: Family Support Officer (Permanent)
Job Title:

Family Support Officer
Salary: £26,000 – £28,000 per annum
Job Type: Permanent, Full-time - Hybrid working

Location:

Ipswich, IP3

Hours:

40 hours per week — 8:30am to 5:00pm (8:00am to 4:30pm Fridays), 39 weeks term time + 3 additional weeks
About the Role
Eleven 11 Recruitment is recruiting on behalf of our client for a compassionate, organised and proactive Family Support Officer to join their education and support services.
This is a varied and rewarding role working closely with families, education staff and external professionals to support children and young people to engage in education, overcome barriers to learning and access appropriate services.
You will act as a key point of contact for families, offering guidance, reassurance and practical support, while working collaboratively with a multidisciplinary team to improve outcomes for children and young people.
What our client is looking for:
Someone who:

• Enjoys working closely with families and values clear, supportive communication

• Can build trusting relationships and act as a consistent point of contact

• Is calm, resilient and solution-focused in complex situations

• Is flexible, adaptable and thrives in a role where no two days are the same

• Understands safeguarding, confidentiality and GDPR

• Is organised, proactive and confident working independently and as part of a team
Qualifications & Experience
Essential

• GCSEs (or equivalent) in English and Maths

• Strong understanding of safeguarding legislation, including KCSIE

• Excellent written and verbal communication skills

• Knowledge of GDPR and confidentiality requirements

• Ability to use Windows-based IT systems and case management systems

• Willingness to travel as required
Desirable

• Experience in a family support or family liaison role

• Experience with in the UK education system

• Experience as a DSL or DDSL with relevant training

• Experience using safeguarding systems such as My Concern
Personal Attributes

• Warm, friendly and approachable

• Calm, positive and resilient under pressure

• Proactive, resourceful and able to use initiative

• Flexible and adaptable

• Highly organised with strong diary and time management skills

Key Responsibilities

• Support families to understand and engage with education provision, including SEND processes and expectations

• Act as a key point of contact for families, ensuring timely, clear and supportive communication

• Provide information, guidance and signposting to education, health and social care services

• Work collaboratively with education staff to support pupil engagement and family involvement

• Liaise with external professionals to ensure coordinated and appropriate support
This role includes a combination of office-based work and visits to families across multiple local authorities.

To apply please call us on (phone number removed) or apply online to (url removed)