Housing Administrator, Business

Position: Supported Housing Administrator

Contract Type: Permanent

Salary: £28,155.84 per annum

Working Hours: Full time – 37.5 Hours

Working Pattern: Monday to Friday 9am to 5pm

Location: Honor Lea, Lewisham

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description.

The difference you will make as aSupported Housing Administrator

Lewisham Mental Health Pathway Services comprises of 31 units of high support accommodation at Honor Lea and 19 units of medium support accommodation at Rokeby House. Honor Lea is made of 15 Assessment Beds providing support up to 2 months, and the remaining 16 provide support up to 2 years. Both services provide and night time cover. The referrals are made to the services through Lewisham SHIP.

About

you

We are looking for someone with (to be taken from essential criteria)

Excellent verbal and written communication skills.

Numerate and confident at handling figures.

Good standard of written English.

Able to write letters and reports in plain language.

Why Riverside?

One Housing is a part of Riverside At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Administration Duties

Provide administrative support for Honor Lea and Rokeby House as directed by the Team Managers. Assessing referral’s suitability, providing viewings and supporting referrals with sign up and reporting voids.

Liaise with customers regarding ongoing issues relating to their tenancies

Providing all customers with appropriate information regarding the Housing Benefit applications and change of circumstance

Keep up to date records on OHG’s Universal Housing System

Keep up to date records of all applicants and length of tenancy

Ensure that each customer has a clear understanding of their rights and responsibilities of accepting the licence agreement

To liaise with SHIP regarding referrals

To process referrals and discuss with Team Managers

To assess the appropriateness of referrals in conjunction with Team Managers

To organise sign-ups for customers

To monitor referrals to the service and to update them onto Cura.

To monitor the completion of customer assessments and upload PUARFs onto Lewisham Locata

Monitor stocks and supplies – Stationeries etc

Work on own initiative within guidelines and timescales to ensure all work is completed to a high standard, within allocated timeframe

Effective multitasking, attention to detail and ability to react to situations efficiently and appropriately

Maintain accurate records and provide information when required

Deal quickly and efficiently with incoming post from Housing Benefit

To fully comply with the Group’s Health and Safety Regulations at all times

Providing all customers with appropriate…