Client Development Specialist

Location: Irving, TX (Hybrid)
Department: Sales |
Reports To: Senior Manager

SUMMARY

The Client Development Specialist is a relationship-driven role focused on growing and deepening Caliber's client partnerships while ensuring seamless delivery of locum tenens staffing solutions. This individual is a people-person with a proactive spirit. Someone who enjoys being in front ofclients,understands their staffing needs, and works collaboratively across internal teams to deliver results. The role blends client relationship management, account coordination, and business development support.

The ideal candidate brings a positive, can-do attitude, strong follow-through, and a genuine passion for serving clients well.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

• Serve as a primary point of contact for assigned clients; build andmaintainstrong, trust-based relationships through consistent communication and on-site visits.
• Develop a thorough understanding of each client's staffing needs, workflows, and organizational priorities; proactively surface solutions that support their goals.
• Sometravelto client locations, prospect sites, and industry eventswill berequiredto strengthen relationships andidentifyopportunities to expand Caliber's presence.
• Present Caliber's staffing solutions and value proposition to current and prospective clients in a clear, consultative manner.
• Support the negotiation and execution of agreements in alignment with company policies; ensure documentation isaccurateand complete.
• Represent Caliber's brand with professionalism, warmth, and a consistently positive presence.

Account Management & Program Execution

• Manage the full lifecycle of assigned client accounts,from onboarding through ongoing program delivery,ensuring an exceptional experience at every stage.
• Communicate provider job details and requirements to Recruiters; receive and present qualified candidate submittals to clients ina timely, professional manner.
• Manage all account details within
  
  Caliber'sVMS/Caliber Edge platform according to each client's system specifications.
• Oversee assignment scheduling calendars, manage extensions, and proactively address coverage gaps or scheduling conflicts.
• Partner with Operations to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.
• Collaborate with vendor partners, recruiters, and operations to ensure providers start on time.
• Troubleshoot provider performance issues in partnership with assigned Recruiters; escalation and resolve client concerns promptly and professionally.

Growth & Reporting

• Identify opportunities to expand services within existing accounts; communicate findings to management and support growth initiatives.
• Assistin developing and delivering Quarterly Business Reviews (QBRs) for strategic clients; provide insights on performance, trends, and service delivery.
• Monitor and report on account performance metrics; provide regular updates to management on account status and client satisfaction.
• Meet established activity metrics and revenue goals.
• Work cross-functionally with Marketing, Product, and Operations to ensure seamless service delivery.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Minimum of 2–3 years of experience in account management, client relations, or program coordination, preferably in healthcare staffing or a related industry.
• Proven ability to build andmaintainstrong client relationships and deliver a high-quality service experience.
• Positive, enthusiastic, and people-oriented;thrives in a client-facing, collaborative environment.
• Strong consultative communication skills: active…