Senior Software Triage Engineer - Entertainment

Senior Software Triage Engineer – Entertainment

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Sky is looking for a talented and dedicated Senior Software Engineer in RDK Triage Engineering team to support the release cycles associated with deployed software on CPE devices. These devices use Reference Design Kit (RDK), which is deployed on over 100+ million devices spanning video, broadband and home security.

The Release Triage Software Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field.

Sky’s development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows Sky to deliver features and products against aggressive timelines.

As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with key performance metrics as well as incidents from the field.

Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.

Your daily tasks:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in entertainment devices across various RDK middleware components, including media player, audio/video streaming protocols, web browser, HDMI, Bluetooth, and WiFi/Ethernet. Conduct source code reviews to identify root causes within the middleware and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools, and architect Dev Ops solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, Quick Sight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
• Lead teams, mentor colleagues, and communicate technical insights effectively to stakeholders

• Experienced and skilled in C/C++, Python, and Linux experience.
• Ideally you’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & Git Hub

The RDK Global Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of TV and Broadband products. The team supports software deployment on CPE (Customer Premises Equipment)…