Technical Account Manager

Appcharge is the direct-to-consumer platform for mobile games.

We help game studios sell digital goods directly to their players - skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games.

Appcharge powers web stores and in-app payments for over a third of the world’s top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14x in the past year and now process over half a billion dollars annually.

We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business.

As a Technical Account Manager you will serve as the technical bridge between Appcharge and its publisher partners, ensuring smooth integrations, data-driven performance insights, and adoption of best practices in monetization. The TAM is both a problem-solver and an advisor - ensuring every publisher extracts maximum value from Appcharge’s D2C solutions.

• Act as the primary technical contact for Appcharge publishers in the EMEA region.
• Diagnose and resolve integration, configuration, and API-related issues quickly and accurately.
• Liaise with Product, Integrations, and Support teams to ensure publisher issues are tracked, escalated, and resolved efficiently.
• Document recurring issues and propose improvements to reduce friction across integrations.

• Monitor publisher performance metrics across payment links, webstores, and SDK solutions.
• Build and share periodic reports highlighting key trends, anomalies, and optimization opportunities.
• Translate complex data into clear, actionable insights that inform monetization and retention strategies.

• Advise publishers on D2C monetization strategies, pricing tests, conversion optimization, and A/B testing.
• Share benchmarks and best practices drawn from Appcharge’s broader publisher network.
• Partner with Account Managers to design experiments that increase checkout conversion, ARPPU, and GMV growth.

• Work closely with BD, Product, Integrations, and Data Science teams to align publisher needs with Appcharge’s roadmap.
• Provide structured feedback from the field to improve platform usability, reporting, and onboarding materials.
• Support onboarding and training sessions for new publishers or new Appcharge solutions.

• 3+ years in a technical or analytical role within gaming, fintech, adtech or SaaS.
• Strong proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Looker, Data Studio).
• Comfortable reading API documentation and troubleshooting technical integrations.
• Strong communication and presentation skills - able to simplify complexity for non-technical stakeholders.
• Passion for the gaming industry and data-driven growth.
• English fluency required;
  Spanish or another European language a plus.