Cobbler

Join to apply for the Cobbler - Istanbul role at Golden Goose

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one‑of‑a‑kind creations.

We are looking for a passionate talent to build our customer experience.

As a Cobbler at our company, you play a pivotal role in delivering exceptional service and craftsmanship. You will bring your expertise into repair and remake services, infusing each product with a new lease on life, within the sustainability strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long‑term relationships. Our ideal candidate thrives in a collaborative environment, celebrates uniqueness, and is dedicated to excellence in every aspect of their work.

• Offer a warm welcome to clients, making everyone feel part of the Global Golden Community.
• Managing a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear.
• Managing a complete range of remake/customization services to allow customers to inject their story in each pair of footwear, making them truly unique.
• Collaborate with the team in sales, pre‑and‑after‑sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

• Passionately convey the brand’s vision and heritage to clients, representing its values authentically.
• Infuse GG brand identity to co‑create GG items consistently and in a respectful way.
• Maintain the cobbler area in good condition adhering to our visual merchandising standards.

• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

• Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Self‑motivation with positive attitude.
• Good customers focus with strong presentation, interpersonal and communication skills.
• Footwear repair and crafting skills.
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

• Entry level

• Full‑time

• Other

• Retail Apparel and Fashion

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