Customer Service Senior - Export

Location: Settimo Milanese

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over  150 countries  access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, Lens Crafters, Salmoiraghi & Viganò and the Grand Vision network), and leading e-commerce platforms.
Join our global community of over  190,000   dedicated   employees  around the world in driving the transformation of the eyewear and eyecare industry.
Your #Future In Sight  with Essilor Luxottica  Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Your Role  We are looking for a dynamic and flexible Customer Service Senior with an international mindset to join our team as a manager. The ideal candidate will have strong organizational skills, a problem-solving attitude, the ability to work in a team-oriented environment and leadership.

Main Responsibilities:

Manage quotations, order processing, and shipment coordination
Handle international export procedures and ensure compliance with regulations
Monitoring and coordination of all phases: order processing, invoicing, shipping, export formalities, with priority management
Provide technical service support
Maintain direct contact with freight forwarders and logistics providers
Ensure smooth communication between internal departments and external partners
Flexibility to handle new tasks

Main Requirements:

Fluency in English and at least one other European language (spoken and written)
Previous experience of at least 10 years in a sales or customer service department with good knowledge of export Operations
Strong problem-solving skills, adaptability, and teamwork mindset
Open-minded and internationally oriented
Ability to operate in a dynamic and constantly changing work environment
Knowledge of the main IT and management tools
Knowledge and use of SAP
Our Diversity, Equity and Inclusion commitment  We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

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