Customer Success Manager

Location: Sant'Ambrogio di Torino

Must be based in Italy  Must speak Italian, Spanish and English - native level
* Please send your resume in English  Accelerate Your Career in Cybersecurity  As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.  With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.  

If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role:

We are looking to hire an experienced Customer Success Manager based in Italy, who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers in the Iberia region.  The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom-tailor solutions for a variety of scenarios.  

Passionate about delivering a great customer experience and well versed in handling complex customer needs.  A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles and Responsibilities:

Operate as the lead point of contact for all matters specific to your accounts  Represent the company at customer accounts and voice customers’ needs internally ensuring customer expectations are met  Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers  Forecast and track key account metrics  Seek growth & sales opportunities within the portfolio of accounts  Take ownership of commercial activities with all assigned accounts  Develop technical understanding with Pentera's product  Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged  Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders  Manage ad-hoc queries from customer accounts  Maintain all information about customer activity within the CRM platform  Travel to on-site business review meetings with targeted customer accounts  Requirements: 5+ years of previous experience as a Customer Success Manager, part of a global organization, managing global accounts  Experience in a Cyber Security company, preferably a startup  Experience in managing Renewals  Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level  Strong technical, analytical and problem-solving skills  Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail  Motivation, proactiveness, ability to work independently and as a part of a team  Spanish and English :
Fluent  We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!