Help Desk Service Engineer

Location: Castel Bolognese

Castel Bolognese, Emilia-Romagna, Italy

Responsibilities

Support requests from customers or partners.

Handle technical questions at the premises of the final customer and assist colleagues to complete services.

Duties

Through the switchboard, receive phone calls for service requests from the customer or partner.

Identify and associate the reference machine to the customer/partner using FUSION and open the resulting ticket.

Try to resolve the issue over the phone; close the ticket on the system.

Studies – Training Courses

Five-year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering.

Training courses on handling service over the phone / remotely.

Technical Skills

Mechanical and electrical drawings.

MS Office Suite and FUSION company enterprise system.

Practical technical competencies (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills

Dedicated to satisfying customer expectations and requests; obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers.

Using rigorous logic and a precise method to solve difficult problems; probing all useful sources to find answers; identifying hidden problems with excellent analytical skills.

Following established processes step by step.

Language Skills

Good/great knowledge of English, both written and spoken.

Experience

From 2 to 5 years of experience as travelling technician or internal validation of different equipment.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industrial Machinery Manufacturing

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