Europe Service Engineer; Health Medical Equipment

Position: Europe Service Engineer (Health Medical Equipment)
Location: Via Milano

Europe Service Engineer (Health Medical Equipment)
Position Summary
Our mission is to make a difference in people's lives. We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives our innovations. That's why we strive for excellence, and we understand that it's our people who make it possible.
Would you like to be part of innovation? Join us and discover your potential.
Role And Responsibilities

Provide direct assistance to the customer where needed, remotely or directly on site.
Provide equipment installation to the customer where needed, directly on site.
Support the European Service network dedicated to customers and partners.
Manage NPI (New Product Introduction) closely liaising with HQ and preparing documentation and training when needed.
Train European Service partners, Corporate dealers according to the Company’s service strategy.
Ensure that European Service networks performs accordingly to the required standards (quality, customer satisfaction, costs, etc.), implementing and monitoring performance KPIs.
Propose and implement corrective actions and improvements of Service procedures and task flows.
Ensure that the customer claim is efficiently taken care of through the different levels of service escalation and screening (call centre / Service partners / direct assistance).
Produce the required Service reporting to HQ and to local management.
Communicate with HME European sales in order to provide the customer with an integrated, high quality service, and to improve the overall customer satisfaction.

Skills And Qualifications

Educational Background:
High School, Bachelor.
Professional Background: 3-5 years’ specific experience in XRay/CT modality.
Computer Knowledge:
Very good MS Office tools.
Language Knowledge:
Very good spoken and written Italian and English.

Travel required:

80% European and domestic, international transfers may occur.
Others skills:
Project management, Problem solving, Multi-tasking management.

Starting Date October/November

Benefits of working here at Samsung include:

Hybrid working
Access to discounts on a wide range of Samsung products
Wellness and well-being benefits
Training portals
Tickets Restaurant

We are an equal‑opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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