Design Lead – Strategy; frog Innovation Team

Position: Design Lead – Experience Strategy (frog Innovation Team)
Location: Via Milano

Design Lead – Experience Strategy (frog Innovation Team)
frog is one of the world’s most successful innovation and creative consultancies.
Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise. As a catalyst for diversity and global acceleration, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross‑pollination, and collaboration.
Why join frog?
frog is the reinvention & experience partner for the eco‑digital era, global leader in CX Strategy by analysts and awards. Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.
We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets.
As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale—fusing art and science to realize the future.
frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world t will you be doing?
As Design Lead, you will drive strategic initiatives at the intersection of design, product strategy and innovation, partnering with clients to envision and deliver experiences that create measurable business impact.
You will own the entire product development lifecycle: identifying opportunities, shaping concepts, and ensuring solutions meet both user needs and client objectives.
You will take primary responsibility for project execution, guiding multidisciplinary teams in day‑to‑day engagements, while contributing hands‑on to key deliverables with quality and resilience, and building strong client relationships that enable follow‑on work.
You will collaborate to expand our business by crafting proposals and presenting to prospective clients, working closely with Account Teams and discipline leaders.
You will help advance and strengthen the studio’s design capabilities, methodologies, teams and skills, while driving thought leadership within your discipline and fostering a culture of continuous learning and innovation.
By contributing to both client success and internal excellence, you will reinforce frog’s reputation as a leader in product innovation and support the continuous growth of our people and practices.
We want you to have:

7+ years of professional human centered design ‘thinking & doing’ consulting experience with specific experience in one or more areas of the product development lifecycle, for example, as a Service Designer, Product Designer, Design Strategist or Experience Designer
An outstanding track record as a design leader and contributor for experience strategies, digital products and services, and design systems that delight customers/users and achieve business results
Solid skills in problem‑solving, critical thinking, and stakeholder management, with a collaborative and proactive attitude towards cross‑functional teamwork.
Ability to deeply understand market dynamics and innovation‑driven business models, translating insights into strong, impactful experiences visions.
Outstanding consultancy attitude with a pragmatic, data‑informed, ability to turn business insights into meaningful, user‑centered, value propositions.
Proficiency with the latest AI‑driven design tools and techniques, and emerging interaction models and UX patterns.
Proficiency with contemporary research, design, and prototyping tools and methodologies.
Affinity with frog’s values and a passion for creating products that meet people’s functional and emotional needs
High peer, end‑user, or client satisfaction with the work products that you created
Strong leadership and collaboration skills, with the ability to guide high‑performing teams using persuasion and influence (rather than command and control)
Strong…