Technical Service Support Feeding & Manure

Location: Mediglia

As a Technical Service Support in our Cluster you are at the crossroad between the technicians of our Lely Centers and your peers in the headquarters (Lely International) in Maassluis. You will be part of the Technical Service Support for Feeding & Manure portfolio pursuing the goal of providing a unique customer experience. Your call will be to build knowledge through the network of trained technicians and to guarantee that Lely robots are installed maintained and updated according to the highest standards.

Whatwillyoudo

You will review and validate Lely solutions in the field sharing critical information for product improvement and development

You ensure that field technicians are well-trained and capable to install and maintain Lely products effectively

You will visit farms together with the field technicians for supporting during installation and start-up for training on the field or for the execution of audits

You steer best use of Lely Tools & Apps for trouble shooting and data analysis

You monthly participate in the hotline (24/7) providing technical support to the field technicians

You will travel occasionally to attend meeting / events at Lely Campus in The Netherlands or in other Clusters (mainly Europe)

Qualifications :
You are a technical expert who can enthusiastically impart your technical knowledge to technicians while also extracting information from them to make our products even better. You can ask probing questions to eliminate certain issues and arrive at a solution.

We would like you to apply if you :

Have a completed technical education

Speak and write fluently in English

Gained experience in a service-oriented technical role

Are familiar with modern Tools & Apps for troubleshooting and reporting on Service

Have knowledge in the agricultural sector (this is a plus)

Furthermoreyouare :

A positive and proactive team worker willing to work with a common purpose

An assertive communicator who dares to speak and write clearly to any audience

An organized person who works with structure capable of zooming in for details and of zooming out to maintain an overview on complex projects

Obsessedbyefficiency. You makegood useof time and resources

Data driven in any aspect of the business.

Youtakedecisionsanalytically

Informazioni aggiuntive :

Competitive employment conditions.

An open work environment with flexible working hours

Freedom to organize your own work

A conducive environment for personal development and growth

Our Lely Academy with a variety of training programs

A cross functional team with plenty of learning opportunities and interactions

A dynamic role with ample room for initiative and creativity

A Great Place to Work certified company

Remote Work:
No

Employment Type:

Full‑time

Key Skills
Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, Sharepiont, hardware, Dns, Technical Support, Software Applications

Experience:

years

Vacancy: 1

#J-18808-Ljbffr