Technical Support Engineer

Location: Sant'Ambrogio di Torino

ob Responsibilities
Technical Solution Design:
Analyze customer technical requirements and develop comprehensive product solutions by integrating core and supporting products.
Customer Service & Support:
Deliver on-site and remote product repair, maintenance, and upgrade services. Conduct regular product and technical training sessions for customers.
Pre-sales Technical Support:
Collaborate with the sales team on customer visits to address technical inquiries, present solutions, and support the sales process.
Product Preparation & Quality Assurance:
Perform final testing, repair, and configuration upgrades on products prior to shipment to ensure they meet specified requirements.

Job Requirements

Education:

Bachelor’s degree or higher, preferably in Science, Engineering, English, or a related field.
Language & Industry Knowledge:
Fluent in English. Familiarity with the energy storage and lithium-battery industries is a strong advantage.

Experience:

Proven experience in a B2B product environment. Must be familiar with pre-sales solution design, product design principles, and post-sales technical support and problem-resolution workflows.
Personal Attributes:
Demonstrates a strong work ethic, resilience, and a commitment to achieving goals.
Technical Skills (Preferred):
Knowledge of web technologies (HTML, CSS, JavaScript) and remote access tools (VPN) is beneficial. Experience in training delivery is a plus.