IT End User Services Specialist

Location: Piove di Sacco-Piovega

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Who is Vertiv?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI, we design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Job Description
We are currently seeking a IT End User Services Specialist to join our dynamic team in Piove di Sacco (PD), Italy. The role provides 1st and 2nd level IT support to Vertiv users as part of the EMEA End User Computing team (Southern Europe Region). Responsibilities include hardware and software configuration, maintenance, user training, documentation, and IT equipment procurement. The specialist contributes to global IT projects focused on service enhancement and new technology implementation, while recommending continuous improvements.

The role maintains up‑to‑date technical knowledge through training and reports directly to the Regional IT Manager.
What kind of work will you be doing?
User Support & Issue Resolution

Provide 1st and 2nd level IT support to Vertiv employees, ensuring timely resolution of incidents beyond the Service Desk’s scope.
Troubleshoot, diagnose, and resolve hardware and software issues proactively and efficiently.
Respond to service desk tickets, outages, and user requests via phone, email, or incident management tools, ensuring accurate ticket tracking and escalation.
Deliver on‑site, hands‑on support for IT project implementations and urgent technical issues.
Provide user training, onboarding support, and consult employees on the effective use of existing technologies.

IT Operations & Infrastructure

Install, configure, and maintain hardware, software, and workstations in compliance with corporate standards.
Perform basic administration of Active Directory, file server access rights, and user network accounts.
Manage and maintain network access, antivirus protection, client/server systems, and hard‑drive encryption.
Implement security updates, OS and software installations, and monitor critical IT systems for performance and uptime.
Support cable management, hardware setup, and network/phone service wiring as needed.

Asset & Inventory Management

Support hardware/software asset management and spare stock control.
Assist in PC replacement programs and emergency hardware exchanges.
Identify, prepare, and coordinate disposal of obsolete IT hardware.
Organize repairs with authorized service partners and manage procurement of IT equipment and services.

Governance & Compliance

Ensure strict compliance with corporate security, data retention, and confidentiality policies.
Maintain thorough documentation, clear communication, and high customer satisfaction across all IT support activities.
Collaborate with global IT teams and adhere to End User Services designs and global standards.

Planning & Project Support

Contribute to planning and execution of the annual IT operating plan and budget.
Make informed recommendations on IT equipment needs based on evolving business requirements.
Assist in the infrastructure planning and coordination for new and existing office locations.
Participate in global IT initiatives, supporting service improvement and new technology rollouts.

What will make you successful?
Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Minimum 1–3 years of experience in IT support or similar technical roles

Experience with IT Service Management tools (e.g., Service Now, Log Me In , or equivalent)
Hands‑on experience with desktop OS deployment, MDM solutions, and software distribution tools (e.g., Autopilot, SCCM, Landesk)

Technical Skills

Strong proficiency in Microsoft Windows client and server operating systems
Good knowledge of network infrastructure principles, protocols, and basic troubleshooting
Skilled…