Retail Training Manager - Luxury Retailer

Location: Via Milano

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.  This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.  The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.  

This position is permanent, full-time, and requires on site working 4 to 5 days a week.  

The Role  Develop and execute training strategy to enhance skills and performance for brand employees  Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership  Measure programme effectiveness and report on ROI quarterly  Lead special learning initiatives, including a Retail Academy model  Improve store management capability through structured training programmes  Assess brand-led training and ensure a consistent, high-quality learning experience  Manage training budgets, ensuring cost control and return on investment  Source and manage external/internal subject experts for programme delivery  Enhance retail-focused development training (conversion, VM, membership, cultural awareness) Update and redesign existing learning content where required  Coach Store Managers and support ongoing skills development  Champion organisational culture and values through learning initiatives  Research emerging L&D technologies and methodologies  Utilise customer experience and ambassador programme results to inform training actions  Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners  Track headcount and vacancies;

implement hiring strategies to support talent availability for  Represent the brands at recruitment events; build strong partnerships with universities and talent communities  Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods  Requirements  Experience in premium or luxury retail and retail training  Degree in Education or a related field  Proven success developing and rolling out large-scale training initiatives  Strong cross-functional collaboration capabilities  Excellent stakeholder and communication skills  Energetic, passionate and committed to developing others  Strong analytical, problem-solving and project management skills  Highly organised with a proactive approach  Fluency in English and Italian;

additional European languages are advantageous  Interested? Please send your CV to  or click the apply button.

Please note:

Due to the volume of applications, only shortlisted candidates will be contacted.