Boutique Manager Milano Montenapoleone

Location: Via Milano

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.  

BOUTIQUE MANAGER MILAN – VIA MONTENAPOLEONE  A TAG HEUER BOUTIQUE MANAGER IS……A PERFORMANCE-DRIVEN SALES EXPERT  Plays an  active role  on the sales floor, increasing boutique sales and achieving the objectives  Analyzes  the  store’s  retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies  business    opportunities  and establishes 360° action plans  to tackle them  Stays  updated  on the  watch industry  and  local market competitive environment … A

TEAM LEADER  Sets individual and collective  objectives  , follows the  performance  , and realizes  reviews  of the team members  Shadows and  supports  the team members on the floor, provides immediate  feedback  , develops them in their current roles  Ensures team’s  motivation  and  cohesion  while promoting a positive, inclusive and supportive work environment  Identifies  and  hires  new team members … A TAG HEUER AMBASSADOR  Ensures an  outstanding  service is offered to all visitors in store  Embodies the Tag Heuer’s  brand    values  and acts as a passionate  Brand    Ambassador    Ensures  that  grooming  ,  attitudes  , and  Visual Merchandising  meet  luxury standards  and  internal guidelines  Proactively  networks  and  connects  with  local people of influence … A CLIENT DEVELOPMENT SPECIALIST  Leads the team to develop  long-term relationships  with clients  Sets  and  follows collective and individual  clienteling objectives  Ensures qualitative  client data collection  and leverages the data to address clients in a personally relevant way  Plans events  in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI … AN OPERATIONS EXCELLENCE SUPERVISOR  Oversees the  boutique operational processes  , front and back, in line with internal guidelines  Ensures  compliance  with  internal    control    policy  Supervises the  store expenses  and maintenance  PROFILE REQUIRED  Management experience in a luxury retail environment  Creative business driver, results-oriented  Excellent interpersonal, communication and presentation skills  Inspirational leader, able to coach and develop a high-performing team  Client-centric mindset, focused on recruiting new clients and growing the active client base  Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs