Service Coordinator

AEP Ltd is seeking an organized, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we would love to hear from you.

• Scheduling and planning engineers work in line with service schedules and ongoing projects.
• Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
• Coordinating service visits, breakdown responses, and remedial works.
• Managing job documentation, including job sheets, waste transfer notes, and service reports.
• Liaising with customers to book appointments, handle objections, and sell services where appropriate.
• Using SAP to maintain service schedules, update equipment records, and process job completions.

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.
• A team player with a hands-on, can-do attitude.

• Be part of a well-established and growing company.
• Work in a collaborative and supportive team environment.
• Opportunities for personal growth and skill development.
• Competitive salary and benefits.