Patient Care Coordinator

We are seeking a motivated and customer-focused Patient Care Coordinator for our client. In this role, you will serve as the first point of contact for patients, providers, and referral sources while coordinating appointments, maintaining accurate patient records, and supporting daily administrative operations. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing exceptional patient service.

In person

• 401(k)
  Dental insurance
  
  Health insurance
  
  Vision insurance
  
  Paid time off

• Answer inbound phone calls and assist patients with scheduling, appointment changes, and general inquiries.
• Coordinate evaluations, follow-up appointments, functional testing, and treatment visits.
• Maintain accurate patient demographics, insurance information, and documentation in company systems.
• Verify referrals, authorizations, prescriptions, and plans of care before scheduling appointments.
• Communicate with therapists, referral sources, and internal departments to ensure continuity of patient care.
• Assist patients with insurance benefit questions and direct billing inquiries to the appropriate department.
• Follow up with patients regarding missed appointments and assist with rescheduling.
• Collect copays, deductibles, and other patient payments while maintaining accurate records.
• Prepare daily payment balancing and deposit documentation.
• Maintain HIPAA compliance and protect confidential patient information.
• Provide professional and compassionate customer service throughout the patient care process.
• Perform additional administrative duties as assigned.

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with data entry and computer systems.
• Ability to work collaboratively with patients, providers, and internal team members.
• Professional demeanor and effective communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to remain calm, compassionate, and professional when handling challenging situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

Ever Staff is an equal opportunity employer (M/F/D/V/SO/GI).