Seasonal, Customer Service​/HelpDesk, Customer Service Rep

Decatur, United States | Posted on 11/01/2025

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed)

ATTN
:
If hired, position will start immediately
Monday, December 15, 2025.Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations.

THIS IS A SEASONAL POSITION.Employment from January thru April.

Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations!

No tax experience necessary.

Positions available in Marietta and Decatur

• Build client rapport
• Market tax preparation services to in-bound callers using phone script
• Make outbound marketing calls to previous tax clients using phone script
• Record accurate notes in online customer relationship management database
• Prepare tax return estimates for in-bound callers (no experience needed, will train)
• Resolve basic customer concerns via telephone in a timelyand professional manner
• Provide excellent customer service over the telephone
• Ensure adherence to company policies and procedures
• Overall office efficiency

Store hours are 9am – 8pm Monday thru Saturday, Possible Sundays;

Shift starts at 9am

You will work approximately 30 – 40 hours per week

Compensation - Hourly, plus weekly bonuses

• Ability to follow phone script
• Ability to perform in a fast-paced environment
• Previous customer service experience is a must
• Detailed oriented
• Well organized
• Self motivated
• Reliable and punctual
• Proper grammar usage in oral and written correspondence
• Ability to multi-task
• Ability to problem solve
• Ability to work days, evenings and weekends

There will be a short phone interview followed by anin-person interview

There will be a background check for all new hires