Dutch Speaking CX Specialist - Sofia, Bulgaria

Position: Dutch Speaking CX Specialist - Work In Sofia, Bulgaria
Dutch Speaking CX Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-caliber talent acquisition within the European BPO and Customer Support Services landscape. We pride ourselves on connecting world-class professionals with career-defining opportunities that foster long-term growth and international experience.

Job Overview

We are currently scouting for talented professionals for an exclusive Dutch Speaking CX Specialist position in Bulgaria. This role is a perfect match for those seeking dynamic Dutch-speaking jobs in an international environment, offering the chance to provide premium support while enjoying the vibrant culture of Sofia.

Key Responsibilities

• Deliver exceptional customer support services to Dutch-speaking clients via multiple communication channels.
• Resolve complex inquiries, ensuring high customer satisfaction and brand loyalty within the Customer Support Services sector.
• Maintain detailed records of interactions in the internal CRM system to ensure seamless service delivery.
• Collaborate with internal teams to identify service improvements and elevate the overall user experience.
• Stay updated on product knowledge and service protocols to provide accurate and efficient assistance.
• Handle sensitive information with professional discretion and adhere to quality assurance standards.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for customer-centric problem solving.
• Previous experience in Customer Support Services is considered a significant asset.
• Proficiency in English to collaborate within our diverse, multinational office in Sofia.
• Ability to relocate to Sofia for this on-site Dutch Speaking CX Specialist position in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm, modern infrastructure, and a welcoming atmosphere. Bulgaria is rapidly becoming one of the most popular destinations for international talent, characterized by its affordable cost of living, breathtaking mountain landscapes, and vibrant urban life in cities like Sofia. Joining the community of professionals in Bulgaria means enjoying a high standard of living while expanding your career horizons.

Beyond the professional benefits, Bulgaria provides a culinary scene rich in Mediterranean influence and a deep cultural heritage. Whether you are exploring the nightlife in Sofia or visiting local landmarks, you will find that Bulgaria is a truly hospitable place to relocate. With our comprehensive relocation support, your transition to your new life in Bulgaria will be smooth and rewarding.