Customer Experience Advisor
Job in
Jacksonville, Duval County, Florida, 32099, USA
Listing for:
Confidential
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
FULLY REMOTE We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey. The Role at a Glance As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager.
Key Responsibilities:- Student Enquiries:
Manage the support inbox and ticketing system to provide clear, timely responses. - Onboarding & Engagement:
Welcoming new students, managing communications, and supporting engagement campaigns. - Systems & Data:
Maintain accurate student records across CRM and LMS platforms. - Internal Coordination:
Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions.
- Proven experience in student support, customer service, or education administration.
- Exceptional communication and interpersonal skills.
- High confidence using digital tools, specifically CRM and LMS platforms.
- Top-tier organizational and problem-solving skills with strong attention to detail.
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