Mid-Market CSM - in SaaS CS

Work-Life Balance Signals: Ashby signals a quality-first culture — "time to do things the right way" and unlimited PTO with an actively encouraged 4 weeks/year. The absence of variable pay in this CSM role removes income anxiety tied to renewal quotas, which is a notable green flag for work-life balance compared to commercially-structured CS roles.

Compensation Context: No salary range is listed, which is a mild red flag for transparency. However, Ashby is a well-funded, high-growth startup (Y Combinator-backed, >100% YoY ARR growth). Mid-market CSM base salaries at comparable SaaS companies typically range from $85K–$115K USD
. The all-salary structure (no variable) means total comp may feel lower than commission-eligible peers, but offers more predictability.

Skills Developed: This role builds highly marketable competencies:

• Deep B2B SaaS product expertise in an ATS/HR-tech platform used by elite tech companies
• Strategic account management across 60+ mid-market accounts
• Cross-functional collaboration with Sales, Product, and Marketing

Career Trajectory: This role is well-suited for a CSM looking to move toward Senior CSM
, CS Team Lead
, or Director of Customer Success within 2–3 years. Ashby's rapid growth means internal promotion opportunities are realistic.

Green Flags: Transparent "why you shouldn't apply" section, structured interview process, strong investor backing, and a culture of continuous improvement.
Watch for: No disclosed salary range and no variable comp may not suit all career stages.

Hi, I'm Denise , and I'm the Head of High-Touch (Mid-Market) Customer Success at Ashby . Our team is passionate about shaping and scaling an exceptional customer experience for our high-touch customer segment, which primarily supports mid-market and growth-stage organizations. I'm excited to be hiring our next CSM as we continue expanding globally.

As a member of our Customer Success team, you will help us continue to grow our High-Touch Customer Success function. In this role, you'll partner closely with customers to drive adoption, deliver strategic guidance, conduct product trainings and partnership reviews, and identify opportunities for expanded use cases and long-term value realization. You'll also collaborate with a talented group of CSMs across the High-Touch team to continuously evolve how we support companies ranging from high-growth startups to public enterprises.

Ashby is designed to be powerful and flexible, allowing customers to tailor the platform to their unique hiring processes and workflows. Because of this, there is a lot to learn. You will become both a product and domain expert, enabling customers to make the most of Ashby and drive hiring excellence across their organizations.

Role Requirements:

You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies. You enjoy building trusted partnerships with customers and helping them realize measurable value throughout the customer lifecycle.

You have experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR. You're comfortable balancing proactive engagement across a broad book of business while building strong relationships with a diverse set of stakeholders to drive adoption, retention, and growth.

You have experience partnering cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations to advocate for customer needs and deliver a seamless customer experience.

You enjoy becoming a product expert and have demonstrated this in previous Customer Success roles. You create "aha" moments by…