Field Service Technician

The Service Technician is responsible for performing diagnostics, maintenance, repairs, and inspections on fire apparatus, heavy trucks, and emergency response equipment. This role requires a skilled technician with prior heavy truck or commercial vehicle repair experience who can work independently while maintaining high standards of quality, safety, and efficiency. The Service Technician plays a key role in supporting operational readiness for emergency response vehicles by accurately diagnosing issues, completing repairs in a timely manner, and contributing to overall shop productivity and customer satisfaction.

Essential

Functions & Core Responsibilities

• Safely operate company vehicles as assigned and, upon the required Commercial Driver's License, operate CDL-required vehicles in compliance with applicable laws, safety requirements, and company vehicle-use policies.
• Perform diagnostics, inspections, maintenance, and repairs on fire apparatus, heavy trucks, emergency response vehicles, and related equipment in accordance with company, OEM, and safety standards.
• Troubleshoot mechanical, electrical, hydraulic, pneumatic, and multiplex systems to identify and resolve operational issues efficiently and accurately.
• Complete preventative maintenance services and repair activities to support vehicle reliability, operational readiness, and customer satisfaction.
• Utilize diagnostic software, OEM service information, testing equipment, and shop tools to support accurate repair execution and problem resolution.
• Accurately document complaint, cause, correction, labor activity, and repair status information within company systems and work orders.
• Communicate repair progress, additional repair needs, and operational concerns to shop leadership and service personnel.
• Maintain clean, safe, and organized work areas in compliance with company safety procedures, PPE requirements, and operational standards.
• Perform quality checks on completed repairs to ensure equipment is functioning properly and repairs are completed correctly the first time.
• Properly operate, maintain, and care for company tools, equipment, and customer vehicles.
• Support shop productivity, workflow efficiency, and operational readiness through dependable work performance and collaboration with team members.
• Participate in technical training, certification programs, and ongoing skill development activities.
• Maintain professionalism, teamwork, and positive communication with customers, leadership, and fellow employees.
• Identify and report unsafe work conditions, equipment concerns, or operational risks promptly and appropriately.
• Regular and reliable attendance is an essential function of this position, including the ability to report to work as scheduled and support operational needs.

Required Qualifications

• Valid Commercial Driver's License required at hire, or ability to obtain the required CDL and applicable endorsements within six (6) months of employment, based on business need; must maintain an acceptable driving record and company driving authorization.
• Minimum 2-3 years of experience in heavy truck, diesel, automotive, commercial vehicle, or related equipment repair.
• Strong mechanical, electrical, and diagnostic troubleshooting skills.
• Ability to work independently and manage repair activities efficiently in a fast-paced service environment.
• Experience using diagnostic software, OEM service information, shop equipment, and hand tools.
• Ability to complete accurate digital work orders and repair documentation.
• Strong problem-solving, organizational, and communication skills.

Preferred Education, Certifications, and/or Experience

• Class B CDL or ability to obtain within established timeframe based on business needs.
• Experience working on emergency…