Advisor , Content Moderator – English

Advisor I, Content Moderator – English at CNX

Full Time

Start Date:

Immediate

Expiry Date: 01 Mar, 26

Posted On: 01 Dec, 25

Remote Job:
Yes

Telecommute:
Yes

Skills:

Customer Service, Content Moderation, Communication Skills, Attention to Detail, Multi-tasking, Empathy, Computer Navigation, Teamwork, Flexibility, Problem Solving

Industry: IT Services and IT Consulting

Job Title:

Advisor I, Content Moderator – English

The Content Moderator will be responsible for maintaining the online reputation of the number one job site in the world while ensuring high standards of quality. You will monitor and apply rules and guidelines as set down by our client to determine if the content being communicated on their company profile, as well as the search relevance, is as effective as possible to drive applications from jobseekers.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Labeling and filtration of content.
• Clarify customer requirements; probe for understanding, use decision‑support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

• Minimum Education:
  
  D3 or S1.
• Good English communication skills.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi‑tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast‑paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

IDN Yogyakarta, Lippo Mall Floors 1 & 6

Full time

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.