Technical Service Engineer IQS

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• Carry out CMM installation, commissioning and warranty repair
• Support in local and regional exhibition and seminar
• Update monthly availability to enable effective job scheduling & assignment
• Provide fast service follow‑up support in attending request to ensure customer satisfaction and retention
• Escalate unresolvable and pending issues to supervisor early
• Provide weekly service activities report on all pending jobs to Service Manager
• Work closely with other departments (Logistics, Warehouse & Finance) to complete the sales process
• Ensure high standards of customer care
• Ensure job ticket and service order are created before attending job assignment
• Update service order or report immediately after job completion
• Ensure service order or report is duly signed and stamped by customer before submitting for billing process
• Submit CPO & draft commissioning certificate to back‑office administrator after each new machine installation
• Prepare draft calibration report within 3 working days after calibration work for review and signature by Service Manager
• Where needed, prepare email draft quotation to back‑office administrator based on recommended charges & price list
• Follow local regulator’s work process and company’s ISO work process & procedure
• Use valid calibrated master and tool during job assignment
• Competent in ISO 17025 calibration process and adhere to standardization
• Comply with all safety requirements of company and customer (wear safety shoe, hard hat, hand gloves, ear plug, reflective vest during service work at customer site)
• Participate in training program, workshop, and seminar to support the department business
• Take initiative in self‑learning through ZEISS e‑learning platform to upgrade personal knowledge, skills and competency

At least a Diploma or Bachelor’s degree in Engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical.

At least 2 years’ experience working as customer care in technical field service support preferably in the metrology, precision or related industry with knowledge on troubleshooting and diagnostics skills.

• Good command of written and spoken English
• Good analytical and problem‑solving skills
• Willing to learn, perseverance and resilience
• Self‑driven and result‑orientated
• Able to work independently and in a team
• Integrity, self-awareness, courage, respect, empathy, and gratitude
• Knowledge on MS Word, Excel, Power Point

• Willing to work in non‑air‑conditioned environment at times
• Physically strong and able to carry tool bag of up to 20 kg
• Able to work under tight timeline

Astrid Annissa Sastaviyana, Yosseano Kuncahyo

Mid‑Senior level

Full‑time

Industries:
Measuring and Control Instrument Manufacturing, Smart Meter Manufacturing, and Industrial Machinery Manufacturing

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