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Operations Quality Trainer - SPX Express (Jakarta)
Join to apply for the Operations Quality Trainer - SPX Express (Jakarta) role at SPX Express
Responsibilities- Develop a thorough understanding of the logistics express operational flow to identify opportunities for improvement.
- Collaborate effectively with cross-functional teams to implement impactful process enhancements.
- Design and develop training modules and Standard Operating Procedures (SOPs) to optimize operations and address fraud risks.
- Train agents to recognize new fraud methods and emerging patterns.
- Bachelor’s degree in any field.
- A minimum of 3 years of relevant work experience.
- Demonstrated experience in project management.
- Strong analytical and problem-solving skills.
- Proven experience in team management and leadership.
- Proficiency in Excel for data analysis and modeling.
- Mid-Senior level
- Full-time
- Other
- Internet Marketplace Platforms and Technology
- Information and Internet
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