Import & Export Manager

Lead and establish the company's end-to-end import and export function in Indonesia. This role will oversee customs clearance, shipping documentation, regulatory compliance, logistics coordination, and international trade activities. You will build operational procedures, workflows, SOPs, and control processes from the ground up while coordinating with Customs Offices, PPJK, freight forwarders, shipping lines, suppliers, and internal teams.

Key responsibilities

Establish and manage end-to-end import and export operations from shipment preparation through customs clearance and final delivery.

Oversee shipment arrangements, cargo handling, delivery processes, schedules, and operational issue resolution.

Ensure import and export documentation is accurate, complete, organised, and traceable, including Commercial Invoices, Packing Lists, Bills of Lading, Airway Bills, Certificates of Origin, PIB, and PEB.

Manage customs clearance processes and coordinate with Customs Offices, PPJK, freight forwarders, shipping lines, suppliers, and relevant government authorities.

Review HS Code classifications, import permits, customs declarations, supporting documents, and regulatory compliance requirements.

Ensure compliance with Indonesian customs and international trade regulations, including requirements relating to NIB, API-U, API-P, OSS, PPh Article 22 on imports, SKB PPh 22, Import VAT, and Import Duties.

Develop SOPs, documentation checklists, workflows, and internal control processes for the Import and Export function.

Build an effective operational framework to support future team expansion.

Monitor freight costs, customs duties, taxes, logistics expenses, shipment schedules, and delivery timelines.

Evaluate logistics efficiency and identify opportunities for cost optimisation.

Coordinate with Finance, Warehouse, Purchasing, Management, suppliers, and logistics partners.

Report operational updates, costs, challenges, risks, and proposed solutions to Management.

Identify and mitigate risks relating to customs, documentation, shipment delays, and regulatory compliance.

Resolve operational issues independently and recommend improvements to Import and Export processes.

What we're looking for

A minimum Bachelor's degree in International Business, Logistics, Supply Chain Management, Management, or a related field.

At least 5 years of experience in Import and Export operations, international trade, or customs-related activities.

Strong understanding of end-to-end import and export processes, customs clearance, shipping documentation, cargo handling, and international logistics.

Practical knowledge of Indonesian customs regulations, import and export procedures, HS Code classification, import permits, customs declarations, and compliance requirements.

Understanding of NIB, API-U, API-P, OSS, import taxes, PPh Article 22 on imports, SKB PPh 22, Import VAT, and Import Duties.

Hands-on experience managing import and export documentation.

Experience coordinating with Customs Offices, PPJK, freight forwarders, shipping lines, suppliers, and government authorities.

Ability to independently establish procedures, manage the Import and Export function, solve operational issues, and report to Management.

Professional Indonesian and working English skills. Mandarin language skills are an advantage.

Strong integrity, accountability, attention to detail, negotiation, problem-solving, and communication skills.

Experience in electronics, consumer goods, e-commerce, retail, distribution, or trading companies is preferred.

Experience establishing Import and Export departments, workflows, and SOPs is preferred.

Familiarity with Incoterms, shipping arrangements, freight cost management, restricted goods, import permits, and import shipments from China or other international markets is preferred.

Willingness to work full-time in Indonesia and support the company's operational requirements.