Medical Receptionist

We are a friendly and well-established GP practice seeking two motivated and approachable Medical Receptionists to join our dedicated primary care team. These part-time roles are for 25 hours per week, worked across 5 days
, and are ideal for individuals who are organised, patient-focused, and able to work effectively in a busy GP practice environment.

As the first point of contact for patients, you will play a vital role in delivering a high standard of care and customer service, supporting both patients and clinical staff, and helping ensure the smooth and efficient operation of the practice.

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi‑disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

The GP Suite is a friendly, well‑established GP practice located in Jarrow, serving a patient population of approximately 4,550. Our clinical team includes three GP Partners, two Advanced Clinical Practitioners and two Practice Nurses, all of whom are supported by an excellent Administration, Reception and Management team.

We are committed to providing the highest standard of patient care and pride ourselves on fostering a supportive, collaborative working environment. We also maintain strong working relationships with local healthcare providers and external services to ensure seamless, high‑quality care for our patients.

The Medical Receptionist will be responsible for providing a professional, courteous, and efficient reception service to patients and visitors. Duties include booking and managing appointments, handling telephone and face‑to‑face enquiries, updating patient records, and processing prescriptions in line with practice procedures. The role also involves supporting the clinical and administrative teams, maintaining confidentiality at all times, and helping ensure the smooth day‑to‑day running of the GP practice in a busy primary care environment.

See attached Job Description and Person Specification for full details.

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.