Client Care Specialist

Provide support to clients by answering inquiries, resolving complaints, and assisting in achieving Sahm's objectives in line with CMA regulations and client care standards.

• Handle customer calls and written inquiries per company standards.
• Respond promptly to client questions and provide necessary information.
• Maintain records of all client interactions, transactions, comments, and complaints.
• Coordinate with the technical team to resolve client issues and follow up.
• Generate reports on service quality and customer satisfaction.

• Fluent in Arabic and English.
• Patient, calm, and able to solve complex problems.
• Excellent communication and interpersonal skills.

• Bachelor's degree in Business, Finance, or related fields.
• CME-1 qualification.

• Minimum 1 year in client care.
• Knowledge or experience in stock markets and trading.
• Familiarity with client care systems.

• CMA registered (able function).

• Not Applicable

• Full-time

• Customer Service

Location:

Jiddah, Makkah, Saudi Arabia