Senior IT Support Specialist
Job in
Jeddah, Makkah Region, Saudi Arabia
Listed on 2025-12-02
Listing for:
Mattex
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Overview
We’re Hiring! Senior IT Support Specialist
Location
:
Jeddah – First Industrial City
Company
:
Mattex Group – A global leader in manufacturing and innovation
Mattex Group is seeking a Senior IT Support Specialist to join our growing IT team. This is a senior-level role requiring strong technical expertise, leadership, and a proactive mindset to ensure smooth IT operations and exceptional support across the organization.
Responsibilities- Provide advanced 1st and 2nd level IT support via phone, email, and in-person
- Troubleshoot complex hardware, software, and network issues
- Install, configure, and maintain servers, networks, and IT infrastructure
- Manage user accounts, permissions, and access controls
- Perform system maintenance, updates, backups, and monitoring
- Mentor and train junior IT staff and end-users
- Collaborate with cross-functional teams to implement IT improvements
- Maintain accurate documentation and IT asset inventory
- Bachelor’s degree in IT, Computer Science, or a related field
- 5–7 years of relevant IT support experience, including senior roles
- Expertise in:
- Windows OS & Windows Server
- Active Directory & Exchange
- Strong troubleshooting skills for hardware, software, and networks
- Experience with IT ticketing systems (e.g., Service Now)
- Excellent communication and leadership skills
- Certifications:
CompTIA A+, CCNA - Experience with virtualization (VMware, Hyper-V)
- Knowledge of cloud services:
Office 365, SharePoint, Google Workspace
Send your CV to:
Subject Line:
Senior IT Support Specialist – Jeddah
Be part of a global organization driving innovation in manufacturing. Work with cutting-edge technologies and contribute to impactful IT initiatives.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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