Manager,IT Support & Services Job Jeddah area,Saudi Arabia,IT/Tech

Job Purpose Statement

Provide support to end users based on their requirements by capitalization on innovation and latest technology and automation. In addition to the implementation of the ITIL framework Digitize and automate business and IT processes.

Roles & Responsibility

Maintain the ITIL framework (Incident, Problem, Service request, Change, Release and business continuity)

Part of IT Service Desk as applicable

Liaise and coordinate with business leaders to identify potential digital and automation processes

Monitories and report IT Opex/Capex expenditure

Issue and maintain report IT performance and KPIs

Interact with program Leadership, reporting progress activity status

Interact with the other Stream Leads, ensuring cross-functional alignment

Interact with Communication Dep. to align about the communication plan and content

Quality check report

Monitories and report IT Risk, Audit and Cybersecurity

Monitories and report the execution of the IT strategy and roadmap

Managing and supporting end point devices

Ensure all end point devices are up to date with all OS/applications patches

Automate end point provisioning and maintaining up to date OS image customized for SACC functional requirements

General Responsibilities

Perform other job-related duties as assigned.

Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.

Dealing with data and information according to their level of classification.

Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.

Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.

Adhere to the acceptable use policy and Using SACC information and technical assets only for business purposes.

Obtaining the required permit from the security department or the owner of the authority in SACC before hosting visitors in the company's specific sensitive sites.

Reporting Cybersecurity incidents.

Skills

ITIL framework
IT Service Desk
Strong analytical and problem‑solving skills.
Automation and RPA
Knowledge in Microsoft 365
Working under pressure.
Multi‑task and meet deadlines.
Self‑motivation, excellent organizational skills and Leadership skills.
Strong Ability in writing KPI's for the Department

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Job Posting Language

Manager, IT Support & Services