IT Operations Manager

Jeddah, Saudi Arabia | Posted on 11/18/2025

CoorB is all about digital finance. We build full‑featured innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future‑proof your IT investments, and ensure a competitive edge in the ever‑evolving finance industry.

• Manage and oversee the end‑to‑end application support function.
• Ensure L1 and L2 teams deliver timely resolution of incidents and service requests.
• Coordinate with the L3 support manager (Scrum Master) for escalations, problem resolution, and bug fixing.
• Define, monitor, and enforce SLAs/OLA to ensure high‑quality service delivery.
• Implement continuous improvement initiatives to minimize recurring incidents and enhance system reliability.
• Lead the coordination of software build delivery to clients, ensuring accuracy and timeliness.
• Align efforts across development, QA, Dev Sec Ops , and support teams to ensure error‑free deployments.
• Identify and resolve operational bottlenecks that impact delivery timelines.
• Establish best practices for build packaging, versioning, and deployment.
• Own and manage the release management lifecycle—from planning to deployment.
• Ensure proper governance, documentation, and approval processes for each release.
• Maintain a forward‑looking release calendar aligned with client commitments and internal roadmaps.
• Collaborate with product, QA, and development teams to confirm release readiness and post‑release stability.
• Act as the liaison between Dev Sec Ops , infrastructure, and application support teams.
• Ensure secure, automated, and efficient CI/CD pipeline operations.
• Work with infrastructure teams to maintain system capacity, performance, and resilience.
• Oversee compliance with security policies, operational standards, and regulatory requirements.
• Lead, coach, and mentor operational teams to foster collaboration, accountability, and high performance.
• Define KPIs and operational metrics to track performance and report to senior leadership.
• Develop and enforce Standard Operating Procedures (SOPs) and governance frameworks.
• Drive a culture of continuous improvement, automation, and proactive problem‑solving.

• Bachelor’s degree in computer science
  , Information Systems
  , or a related field (master’s preferred).
• 8–12 years of experience in IT Operations
  , Application Support
  , or related technical functions.
• Proven experience managing multi‑level support teams (L1, L2, L3).
• Strong background in release management and software delivery processes
  .
• Hands‑on understanding of Dev Sec Ops ,
  CI/CD pipelines
  , and IT infrastructure
  .
• Familiarity with ITIL
  , Agile
  , and Dev Ops frameworks.
• Leadership
  , communication
  , and stakeholder management skills.