Service Desk Specialist; Asset Management

Responsibilities

• Provide Technical support for users.
• Manage and support the installation of desktop computers and accessories.
• Assist infrastructure engineers with technical support for networks and infrastructure.
• Support in preparing audio and visual systems for meeting rooms.
• Support in preparing and installing networks, infrastructure, desktop computers and accessories.
• Support in preparing printers and telephone communication devices.
• Provide all levels support monitoring and managing tickets.
• Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
• Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
• Limiting the management of IT assets.

• Practical experience in the field of information technology for a period of not less than 3 years.
• Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.
• Experience in dealing with assets and devices.
• ITIL Expert (Must).
• MCSA Certified (Must).