Senior IT Support Specialist

We're Hiring! Senior IT Support Specialist
Location
:
Jeddah - First Industrial City
Company
:
Mattex Group - A global leader in manufacturing and innovation

Mattex Group is seeking a Senior IT Support Specialist to join our growing IT team. This is a senior-level role requiring strong technical expertise, leadership, and a proactive mindset to ensure smooth IT operations and exceptional support across the organization.

• Provide advanced 1st and 2nd level IT support via phone, email, and in-person
• Troubleshoot complex hardware, software, and network issues
• Install, configure, and maintain servers, networks, and IT infrastructure
• Manage user accounts, permissions, and access controls
• Perform system maintenance, updates, backups, and monitoring
• Mentor and train junior IT staff and end-users
• Collaborate with cross-functional teams to implement IT improvements
• Maintain accurate documentation and IT asset inventory

• Bachelor's degree in IT, Computer Science, or a related field
• 5-7 years of relevant IT support experience, including senior roles
• Expertise in:

• Windows OS & Windows Server
• Active Directory & Exchange
• Strong troubleshooting skills for hardware, software, and networks
• Experience with IT ticketing systems (e.g., Service Now)
• Excellent communication and leadership skills

• Certifications:
  
  CompTIA A+, CCNA
• Experience with virtualization (VMware, Hyper-V)
• Knowledge of cloud services:
  Office 365, SharePoint, Google Workspace

Send your CV to:

Subject Line:
Senior IT Support Specialist - Jeddah

Be part of a global organization driving innovation in manufacturing. Work with cutting-edge technologies and contribute to impactful IT initiatives.