Pre-Sales Engineer; AV Solutions

Job Description

• Oversee account penetration by leveraging products and services.
• Prepare and deliver basic and advanced customer training and technical presentations.
• Act as the escalation point of contact for other team members.
• Conduct account reviews and regional sales planning meetings.
• Traveling to various unanticipated locations as required.
• Liaise with the Account Team and Service Delivery Team on customer projects.
• Work with customers and engineers to assess customer needs and to determine system requirements and solution designs.
• Act as a technical point of contact for sales team; provide guidance and training on the technical aspects of the products.
• Participate in monthly partner training presentations.
• Assist customers with Proof-of-Concept project design, implementation, and documentation.
• Assist customers with technical questions via Live Chat.
• Help create RFP and RFI responses.
• Support the account managers by developing a firm understanding of their customer’s technical dilemma(s) and providing a technical solution.
• Quickly identify whether Company’s product line will be able to solve the issues being presented by the customer.
• Travel with field account managers to on-site sales opportunities, partner training, and trade shows.

• 5 years experience in audio-visual systems as a pre-sales engineer
• Ability to articulate requirements and expectations clearly and assertively
• Results / performance orientation
• Sound references and demonstrable core professional ethics
• Comfortably working in a collaborative environment (teamwork)
• Structured thinker and communicator
• Ownership and driver to completion (personal commitment)