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IT Support Engineer – Network & Systems – TASKEEN

Job in Jeddah, Saudi Arabia
Listing for: Azhar Holding
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

Job Summary

We are seeking a reliable and hands‑on IT Support Engineer to provide day‑to‑day technical support and help maintain a stable, secure IT environment across multiple offices. This role serves as both first‑ and second‑line support and plays a critical part in ensuring smooth business operations.

Key Responsibilities
  • Provide daily IT support for end users (laptops, desktops, printers, basic software)
  • Manage and resolve support tickets with proper documentation and user follow‑up
  • Set up and configure new devices in line with company standards
  • Support Microsoft 365, email, VPN, shared folders, and Windows OS issues
  • Assist with user account management and access control
  • Support and troubleshoot network infrastructure (switches, routers, Wi‑Fi, firewalls)
  • Monitor network performance and report issues
  • Perform cabling, patching, labeling, and maintain IDF/MDF racks when required
  • Support VLAN configuration and basic Windows Server tasks (AD, DNS, DHCP) under supervision
  • Assist with CCTV, PBX/VoIP systems, and UPS checks
  • Maintain accurate IT documentation, network diagrams, and asset records
Key Performance Indicators (KPIs)
  • Incidents per Network Device
Qualifications & Experience
  • 1–3 years of experience in an IT Support or similar role
  • Diploma or Bachelor’s degree in IT / Computer Science
  • Solid understanding of networking fundamentals (TCP/IP, VLAN, VPN)
  • Hands‑on experience with Windows 10/11, Microsoft 365, and networking devices (Mikro Tik, Cisco, Aruba)
  • Strong troubleshooting, communication, and multitasking skills
Preferred Qualifications
  • Certifications or progress toward MTCNA, CompTIA Network+, or CCNA
  • Experience with VoIP/PBX systems (preferably Grand stream)
  • Knowledge of SharePoint permissions and file structures
  • Experience supporting multi‑branch or multi‑site environments
  • Strong documentation and diagramming skills
Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting;
Office Administration; and IT System Operations and Maintenance

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