Technical support engineer

About the job Technical support engineer

We are looking for an experienced and result-driven Technical support engineer with

excellent skills and willingness to work under pressures, and learn new knowledge within

international environment

• Take ownership of customer issues and see problems through to resolution
• Deliver voice, email, and chat-based technical support to a wide range of customers
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document information in the form of knowledge base, tech notes, and articles
• Work with the technical lead assigned to the business area, define design solutions across all system components, and identify all configurations and build tasks, and
• Follow the SLA for issues with respect to the severity.

• You’re not a native Arabic speaker
• You’re looking for a short-term gig. We prefer long-term employees
• You don’t enjoy (enterprise) software and technology
• You value job titles and organizational fluff, or
• You aren’t a self-starter and need training for everything you do
• You’re not a proactive person

• Bachelors in CS, CE, IT, CIS or equivalent
• Living in Jeddah is must or willing to re-locate to Jeddah smoothly
• Out of work for at least 3 months
• Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must
• Having a minimum of 4+ years in a client-facing role.
• Proven working experience in enterprise technical support, IT support, or as a technical
• Strong problem-solving skills
• Excellent client-facing skills
• Keen to learn new technologies
• Excellent written and verbal communication skills, and
• Great interpersonal and communication skills
• A self-learner can pick up tech skills with minimum support and have a curiosity about learning new concepts.
• Do not shy away from work that requires patience and perseverance.
• Experience in working with SaaS technology.
• Good Experience with CRM and Marketing Platforms
• Excellent knowledge of Business processes and how to create business processes