Dealer Support Consultant

Dealer Support Consultant

Johannesburg, South Africa Auto Trader  – Operations /Full-time /On-site
WELCOME TO OLX
If you have a vision and are passionate about the same things we are, we'd love to meet you!

At Auto Trader
, we put much effort into creating an environment that will produce world-class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution.

Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.

We are always on the lookout for ambitious and passionate people to join our team.
At OLX, we work together to build a more sustainable world through trade
.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Auto Trader, Property
24.
Join OLX and see how far you can go
.Are you an expert in providing excellent customer service, then you might want to join our team.

Key Responsibilities

Oversee and optimize each dealer’s Autotrader profile to maximize visibility and effectiveness.

- Ensure that the dealers profiles have been kept updated

Regularly update dealer profiles to maintain accuracy and relevance.

Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.

Address customer inquiries promptly to maintain high levels of service excellence and satisfaction. Assisting with any Invoice related queries

Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Skills Required

Detail oriented

Excellent communication skills both verbal and written

Excellent application of telephone etiquette

Ability to work independently and within a team

Ability to work under pressure

Ability to multitask

Customer service skills – handling difficult conversations, building rapport with people, etc.

Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.

Excellent MS office/Google doc skills

Education & Experience

Matric / Grade 12

Why join us?

If you have a vision and are passionate about the same things we are, we'd love to meet you!

At Auto Trader, we put much effort into creating an environment that will produce world-class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution.

Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.

We are always on the lookout for ambitious and passionate people to join our team.

We are committed to creating a trusted, safe and transparent vehicle e-commerce marketplace that empowers, enables and improves the lifestyles of those we connect while taking the Road Less Traveled."We recruit people who share our values. We hire for culture and train for skill" @George Mienie, Auto Trader CEO