Site IT Support; SIS EMEA Shops & AMEFO Region

We are seeking an experienced Site IT Support Leader / Coordinator to lead and oversee a distributed team of 2nd Line IT Support specialists across multiple sites and countries. The role is responsible for ensuring consistent IT support delivery, coordinating activities across locations and serving as the key escalation point for technical and operational issues. The ideal candidate combines strong technical knowledge with excellent leadership, organizational and communication skills.

• Team Leadership & Coordination
• Act as the primary escalation point for 2nd line issues
• Allocate tasks, monitor workload and ensure effective coverage of business‑critical support
• Conduct regular team meetings and knowledge‑sharing sessions
• Operational Management:
  Ensure incidents, service requests and problems are resolved within agreed SLAs
• Track and report on team performance, ticket volumes and resolution metrics
• Maintain alignment with global IT standards, security policies and compliance requirements
• Coordinate local support activities with 3rd line/global IT teams
• Process & Continuous Improvement:
  Drive standardization of support processes and documentation across sites
• Contribute to the development of knowledge base articles and best practices
• Identify recurring issues and work with engineering teams to implement permanent fixes
• Support IT project rollouts and coordinate local implementation
• Collaboration & Communication:
  Work closely with IT and site management on operational matters
• Support clear communication on incidents, changes and project impacts
• Contribute to building strong relationships with both local users and global IT teams

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management

• Employment Type:
  
  Full‑Time
• Experience:
  
  years
• Vacancy: 1

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity, or expression. If you need assistance to complete your application due to a disability please email us.