It Support Co-Ordinator

Overview

We are seeking a proactive and organised IT Support Coordinator to join our team.

The successful candidate will be responsible for handling ticket allocations, managing call follow-ups with clients, and coordinating feedback / actions required from engineers.

The role requires excellent communication skills, technical knowledge, and the ability to work in a fast-paced environment.

• Allocate and manage IT support tickets efficiently while monitoring ticket queues.
• Follow up with clients via telephone and email to provide updates on support cases.
• Coordinate and communicate feedback / actions required from engineers to ensure timely resolution of issues.
• Escalate issues according to SLA requirements and business priorities.
• Maintain accurate records of all support activities, interactions, and resolutions.
• Assist with scheduling engineer site visits and coordinating logistics.
• Provide basic troubleshooting and first-line technical assistance when required.
• Support the onboarding of new clients and users, including account setup and access management.
• Maintain and update the internal knowledge base and support documentation.
• Identify recurring technical issues and suggest process improvements.
• Ensure compliance with company policies, security standards, and data protection regulations.

• Level 1 IT qualification, IT diploma, or relevant certifications.
• Industry certifications such as A+, N+, MCSA, MCSE, CCENT, CCNA, or similar (advantageous).

• Minimum of 2 years' experience in an IT support role.
• Experience using helpdesk / ticketing systems.
• Familiarity with Microsoft , networking basics, and remote support tools.
• Strong customer service orientation with the ability to handle challenging client interactions professionally.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving skills with the ability to prioritise effectively.
• Willingness to learn new technologies and adapt to evolving IT systems.
• Own transport is essential as the role is based in Johannesburg.

Salary: R - R depending on level of experience.

Send CV to #J Ljbffr