Account Exec To Broker

Qualifications and Compliance requirements

Minimum three to five years relevant work experience in Short Term Insurance.

• Ability to function independently and under pressure;
• Assertiveness;
• Continuous Learning;
• Commitment;
• Customer Driven;
• Excellent Communication skills;
• Flexible and Adaptable to change;
• Goal oriented;
• High attention to detail;
• Honesty, Integrity and Ethical Behaviour;
• Results oriented;

Self-Starter / Proactive / Ability to use own initiative;
Team player.

• Capture and collate client and risk details received from Sales;
• Binder Insurers :
  Quote and underwrite in line with Insurer Underwriting Guide and mandates;
• Other Insures :
  Approach market for quotes;
• Provide Sales with quotes from Insurers;
• Ensure all FAIS documents are completed by Client and Sales;
• On confirmations from client / sales arrange cover with Insurer;

Process policy documents raise debits where applicable;
New business pack to be emailed to AE / Client Where applicable :
New Business packs to be printed and bound for delivery to client by AE;
Renewals

Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)

• Check to see if all relevant FAIS documents are on file;
• Review the latest record of advice on the policy;
• Review correctness of cover and insured details on policy ;
• Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
• Obtain / Negotiate terms with insurers (Domestic Insurer collect);
• Assist AE with market exercise where necessary complete comparison;
• Confirm renewal discussion with client to AE or vice-versa Underwriter to be reduced to in writing;
• Lay off cover with Insurer (Personal);
• Update summary with renewal information;
• Process policy documents raise debits where applicable ensuring debit is raised in correct financial period;

Send renewal to client (copying in AE) or Complete pack to AE for delivery both Domestic and Personal;
Domestic

Domestic Renewals to be prepped by the renewal team from prepping to sending to client ensuring all relevant documents are attached.

Where applicable, to discuss with relevant Underwriter / AE;
Confirmations

• Cover confirmation to be processed immediately copy to AE, client and Insurer (Insurer : Personal only);
• Diarise if there is outstanding information;

Process amendment directly if all information available;
Amendments

• Acknowledge receipt of amendment request advise AE;
• Binder Insurers :
  Process amendment in line with Insurer Underwriting Guide and mandates;
• Other Insurers :
  Obtain terms and process amendment;
• Send copy to Insurers this is applicable to Personal only;

Email updated schedule to client, copying the AE;
Cancellations

• Advise AE immediately;
• Send to Team Leads / Underwriting Managers for cancellation to be actioned;

Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance;
Multi-Claimants / Portfolio Management Process corrective endorsement / cancellation on Insurers advices;
Or

Process corrective endorsement / cancellation as part of the renewal (rule set) raised;
Manage own area of control At all times

Annual leave :

• Be punctual, keeping to prescribed hours / timekeeping;
• Deadlines :
  Ensure all turnaround times and target dates are adhered to;
• Display personal accountability for own actions, quality of work and personal development;
• Effectively and efficiently maintain filing system;
• Ensure that accurate record is kept of all new matters received in the department;
  Ensure that all deadlines are met, and that SLAs are adhered to;
• Ensure required response times to emails and telephonic messages are adhered to;
• Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
• Exhibit Company Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
• Maintaining professional behaviour and work ethic;

Perform adhoc duties as allocated from time to time;
Team player and adhere to the backup arrangement as required by department to ensure cohesion.