Quality Specialist - Information & Technology Governance - Bstd

Job title :
Quality Specialist – Information & Technology Governance – BSTD

Job Location:
Gauteng, Johannesburg Deadline:
December 26

The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank's (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy.

The successful candidate will be responsible for the following key performance areas :

• Develop, implement and maintain the I&T quality management framework and processes for the SARB.
• Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB's I&T quality objectives, ensuring alignment with I&T governance requirements.
• Provide input into the quality management policy and I&T quality objectives of the SARB.
• Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
• Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT).
• Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB.
• Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
• Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
• Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
• Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
• Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.

To be considered for this position, candidates must be in possession of :

• a minimum of an Honours degree in Computer Science, Information Systems or Informatics, or a related information technology (IT) quality discipline, technical field or certification;
• a minimum of 8 to 10 years' IT quality management experience; and
• certifications in IT Quality Management and ISO (essential requirement).
• Six Sigma or relevant quality management methodology certification;
• ITIL certification;
• PMBOK / PRINCE2 certification;
• COBIT Foundation certification.
• Industry, organisational and business awareness knowledge;
• Quality assurance knowledge;
• Quality assurance skills;
• Release management knowledge;
• Continuous improvement;
• I&T governance knowledge;
• Project management skills;
• Service management knowledge;
• I&T performance management knowledge;
• Extensive knowledge of IT quality management systems implementation;
• An understanding of IT quality systems regulatory requirements;
• In-depth knowledge and use of process improvement and quality management methods, tools and technology used to create and support defect‑free, application software or business operations processes;
• An understanding of applications and / or infrastructure platforms;
• An understanding of process mapping concepts and tools;
• Proficient in the use of Microsoft Office applications;
• Report writing skills;
• Planning and organising skills;
• Facilitation skills;
• Problem‑solving and analytical skills;
• A drive for results;
• Strong leadership skills;
• Effective verbal and written communication skills;
• Effective interpersonal skills;
• The ability to work in a team;
• Negotiation and conflict resolution skills;
• A service and stakeholder focus;
• An experienced change agent with energy, passion and enthusiasm to drive change;
• Building and maintaining relationships;
• Impact and influence;
• Judgement and decision‑making skills.