Operations Manager

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition.

We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

The Operations Manager ensures efficient and effective operations at the Econofoods Distribution Centre. The role is hands-on and responsible for overseeing all warehouse activities that will be rotated during the day and night shift, including inbound receiving, replenishment, picking, dispatch preparation, and stock integrity. This role requires strong leadership, operational expertise, and a commitment to safety and quality assurance, ensuring that the warehouse is fully operational for the day shift to hit the ground running.

KEY RESPONSIBILITIES

Operational Oversight:

• Manage all warehouse operations during shifts, including receiving, replenishment, picking, and staging.
• Ensure smooth handover processes between day and night shifts.
• Monitor and report on shift performance, highlighting risks or delays.

Team Leadership:

• Lead, supervise, and develop a team of warehouse operators across various functions.
• Monitor staff attendance and timekeeping.
• Address team issues and motivate for peak performance.

Warehouse & Inventory Management:

• Oversee stock rotation (FIFO), temperature control, and bin accuracy.
• Ensure accurate capturing of stock movements in the WMS.
• Coordinate and verify nightly stock counts and adjustments.

Safety & Compliance:

• Enforce all PPE and safe working practices on shift.
• Ensure adherence to food safety, hygiene, and equipment use protocols.
• Conduct safety checks and audits and report any incidents or non-conformances.

Customer Focus & Quality:

• Maintain high standards for order accuracy and loading readiness.
• Investigate any picking discrepancies or damage occurring on shift.
• Ensure pre-loads are correctly staged and trucks are prepared for on-time morning dispatch.

Reporting & Communication:

• Provide performance updates and KPI tracking.
• Maintain clear communication with the day Logistics Manager and other stakeholders.
• Capture key incidents or observations in shift handover documents.